Refund policy
30-day money-back guarantee
You have 30 days from delivery to return your OrthoFlexx® insoles for a full refund.
Worn, trimmed or washed insoles can be returned.
How to return
Returns are free.
- Email support@orthoflexx.com with your order number.
- We confirm your return and send you the instructions.
- Don't send anything back until we confirm. Returns sent without our confirmation may not be accepted.
If we ask you to send your order back, include the free Achilles Cushions. If they are not returned, we deduct their retail value ($19.99) from your refund.
Refunds
We email you when your return is approved.
Your refund goes to your original payment method within 10 business days of that email.
Your bank may take a few extra days to show it. If you don't see it, check with your bank or card provider first. If it's still missing, email support@orthoflexx.com.
Cancellations
You can cancel your order for a full refund until it ships.
Once it has shipped, it can't be canceled. Wait for it to arrive and return it as described above.
Orders of 5 or more pairs
Orders of 5 or more pairs are returnable within 30 days of delivery, but a return fee applies.
The fee depends on the order. We tell you the amount before you send anything back.
Wholesale orders
Wholesale orders are orders placed at wholesale prices through our wholesale program. They are returnable for manufacturing defects only. The 30-day money-back guarantee does not apply to wholesale orders.
Order not arrived
If your order hasn't arrived 30 days after purchase, email us at support@orthoflexx.com. You may be eligible for a full refund.
Changing your shipping address
If you ask us to send your order to a different address after it has shipped, there is a fee for the new shipment.