Frequently Asked Questions
Simply select each size separately and add them both to your cart. The discount will be automatically applied at checkout.
We’re a U.S.-based company. Our insoles are designed and tested in the U.S., and to keep prices accessible, they’re assembled and shipped from our warehouses in Asia.
Yes, absolutely, we accept returns even if the insoles have been trimmed.
Our insoles are designed to fit most types of shoes, including casual shoes, sneakers, boots, and athletic footwear.
However, they may not be ideal for shoes with a wide toe box, as they are optimized for more standard footwear shapes to ensure a proper fit and support.
Depending on your shoe size, trimming may be necessary to obtain an optimal fit. You can check the available sizes on the size chart above.
Since our feet are often accustomed to flat shoes and insoles, adapting to new arch support insoles might take some time, especially if it's your first time wearing them.
In the first one or two days, it is normal to experience some discomfort or soreness as your feet adjust to the new support.
This should subside after a few days, and you will start to feel comfortable and notice the benefits.
Yes. The orthotics are designed to last 1 year with regular use and should be replaced within this timeframe or at the first signs of wear.
The insoles are washable, and we recommend the following care instructions to maintain their quality:
- Remove the insoles from your shoes before washing.
- Hand wash them using lukewarm water and a mild soap.
- Gently scrub with a soft brush to avoid damaging the material.
- For the arch support part, you can wipe it with a damp cloth to ensure it stays clean.
- Air dry the insoles in a shaded area, avoiding direct sunlight or heat sources.
Please avoid the following to ensure the longevity of your insoles:
- Machine washing
- Hot water
- Bleach
- Direct heat
If you're dealing with odor, a great tip is to sprinkle baking soda on the insoles overnight. Alternatively, you can use a diluted vinegar solution to wipe them down.
Step 1
Begin by identifying the insoles that are already in your shoes. Most of these are removable. If possible, carefully take them out to use as a reference for fitting your new orthotics.
Step 2
Next, position your new orthotics inside the shoe with the fabric side facing upwards. This will allow you to assess the initial size compatibility with your shoe.
Step 3
In case the new orthotics are larger than your shoe, lay the removed insoles on top of them to serve as a trimming guide. Be sure to align the heels of both the old insole and the new orthotics for accurate comparison, then you can gradually trim them.
Step 4
Ensure that your orthotics now lay flat within the shoe, particularly in the toe area. If you notice any bunching or misfit, continue to trim as needed, always referring back to your original insoles for guidance.
Remember, it is easier to trim more later than to replace material once removed
Yes. While most of our customers have had an easy time adapting, we understand that every foot is unique.
If you find that our orthotics aren’t the perfect match for you, no worries! We offer a hassle-free 30-day money-back guarantee.
Email us at support@orthoflexx.com, and we’ll take care of the rest.
Your purchase includes a pair of Orthoflexx insoles plus 3 free gifts to maximize your results:
- 1 pair of Achilles cushion pads;
- 1 eBook: How poor foot support affects your entire body;
- Video: 7-Day exercise program for Plantar Fascia relief;
Yes, these insoles alleviate foot pain with our Tri Support System™, which delivers targeted arch support, cushions pressure points, and helps distribute weight evenly across the foot.
Unlike standard insoles, our arch support doesn’t collapse — it ensures lasting support and stability.
- The firm arch support provides extra support to improve foot posture, balance, and stability.
- The heel and forefoot extra padding helps to absorb shock and reduce pressure on these areas.
- The U-shaped heel cup cradles your heel and provides stability to the foot.
Yes, our insoles are designed to address a variety of common foot-related concerns, as reported by our satisfied customers.
They have found significant relief and improved management of pain associated with:
Flat Feet: By offering enhanced arch support, these insoles help distribute weight more evenly, alleviating discomfort from flat feet.
Plantar Fasciitis: Targeted cushioning reduces stress on the plantar fascia, easing the pain associated with plantar fasciitis.
Pronation: Our insoles correct overpronation, promoting better alignment and reducing strain on feet and ankles.
Heel Pain: With specialized heel support, these insoles alleviate pressure and pain in the heel area, providing comfort with every step.
Knee Pain: By improving foot alignment, the insoles can also contribute to reducing knee pain, often caused by improper foot positioning and movement.
Back & Hip Pain: Enhanced stability and support from the insoles can help in addressing back and hip pain that is frequently linked to foot imbalances and improper gait.
Each insole is crafted to offer both comfort and corrective assistance, contributing to overall foot health and well-being.
Not at the moment, but we truly appreciate your interest.
Not at the moment, though we hope to in the future.
Our Max Arch Support Insoles are made of PU (Polyurethane) and TPR (Thermoplastic Rubber) — materials known for their durability, flexibility, and long-lasting comfort.
The top layer, front, and heel padding are soft and comfortable, while the arch support base is firm and resistant, providing stable support that doesn’t collapse under pressure.
Our Orthotics Explained
Which one is right for you?

Max Arch Support Insoles
OrthoFlexx®
Crafted from firm and resilient material, these insoles offer exceptionally sturdy arch support that resists collapse, ensuring lasting comfort and support. Perfect for:
- Plantar Fasciitis
- Flat Feet / Fallen Arches
- Bunions
- Foot Alignment Issues
Features a high arch elevation of 1.38" / 3.5 cm
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Light Arch Support Insoles
OrthoFlexx®
Anyone who’s tried arch support before and found it too high or too firm, this one gives you the perfect balance of comfort and light support.
- Foot Fatigue
- General Foot Comfort
Features a light arch elevation of 1.1" / 2.8 cm
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